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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

literacy skills in regard to the comprehension of workplace documents

numeracy skills in regard to

addition and subtraction

multiplication and division

calculating cash amounts

performing credit checks

calculating ordering amounts

estimating storage space

time management

working as part of a team

application of relevant policy and procedures in a workplace

organisation of personal task completion

The following knowledge must be assessed as part of this unit

supply chain for business and the roles of different players at every stage within the supply chain

industry terminology

business organisational structure

rights and responsibilities of employers and employees in wholesale workplace

forms of work in wholesale industry

major changes affecting wholesale workplaces

basic operational requirements including those affecting products and services

legislation and statutory requirements such as

equal opportunity legislation

antidiscrimination legislation

industry awards and agreements

business policy and procedures in regard to

external and internal customer contact

hygiene and selfpresentation

verbal and nonverbal presentation

codes of conduct

allocated duties and responsibilities

collecting organising and processing information

OHS aspects within the industry

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

defines and explains distinguishing features of

the wholesale industry

sectors within the industry

characteristics of a specific workplace

customers serviced by a wholesale business operation

plans and documents a personal career pathway

knows employees own rights and responsibilities in regard to awards and agreements

accesses comprehends and processes information accurately according to business policy and procedures

participates actively and positively within a workplace team

identifies and discusses customers by type and requirements

plans personal work routines and uses time effectively

uses correct industry terminology

Context of and specific resources for assessment

Assessment must ensure access to

a real or simulated work environment

relevant documentation such as

business or sample policy and procedures

business or sample job descriptions and organisational charts

relevant awards or agreements

legislation on equal opportunity equal employment opportunity EEO and antidiscrimination

business or sample policies on OHS

business operations

products and services

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a simulated role play

thirdparty reports from a supervisor

customer feedback

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

SIRXOHSA Apply safe working practices

SIRXOHS001A Apply safe working practices

SIRXCLMA Organise and maintain work areas

SIRXCLM001A Organise and maintain work areas

SIRXINDA Work effectively in a retail environment

SIRXIND001A Work effectively in a retail environment.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Service may involve:	interacting with customers interacting with supervisors and other staff members handling telephone enquiries organising and maintaining work areas maintaining merchandise and displays preparing goods for delivery assisting other team members working within required timelines.

Tasks and routines may be:	regular rostered recurring irregular.

Customers may include:	external and internal contacts new or repeat contacts business or direct customers customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Staff and management may:	come from a range of social, cultural and ethnic backgrounds have varying degrees of language and literacy levels.